![]() ![]() However, there are complaints that 's customer support can be unhelpful when people believe that they are entitled to refunds or are trying to cancel subscriptions. Many customers report that the representatives are compassionate listeners, particularly when DNA testing reveals surprises about a person's genetic ancestry. There are mixed reviews about 's customer service representatives. How do Customers Feel About Their Calls to ? Have pen and paper handy so you can take notes during your call.This will allow the customer service representative to help you troubleshoot any issues that you might be having. If you are having a problem with the website, be in front of your computer when calling.This may include correspondence from, receipts from the purchase of DNA test kits or other products and services, confirmation numbers and billing information, such as credit card statements. ![]() Make sure you have relevant documentation in front of you before calling.has different numbers for site use and account information, AncestryDNA and AncestryHealth. Before calling, make sure you are using the correct phone number.Here are some tips that can help you quickly resolve your concerns via customer service: Requests for information about the different services that provides and whether a particular product or service would be useful in the types of genealogy research that a customer wishes to perform.īest Practices for Calling Customer Service.Assistance with billing and account issues.Assistance with some of 's products and services, such as DNA testing kits and understanding health results.People call customer support for a range of reasons, including: With over three million subscribers, it isn't surprising that gets a lot of customer service calls every day. is an online genealogy company that offers genealogical records as well as direct-to-consumer DNA testing through its subsidiary, AncestryDNA.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |